Leading RERA board raised public satisfaction 45% via new consumer-centric portal
12 Apr 2021
1 min read
RERA board (A RERA board handles registration of real estate projects, keep a check on periodic progress of ongoing projects (under construction), complaints and grievance redressal related to real estate projects, etc.
Context
- Client Description: RERA board (A RERA board handles registration of real estate projects, keep a check on periodic progress of ongoing projects (under construction), complaints and grievance redressal related to real estate projects, etc.
- Opportunity: RERA board wanted to create a consumer centric web-portal for managing and regulating the real estate projects for more efficiency and effectiveness
Our approach
- Directed 40+ focused discussions with various partners like Promoters, Agents, Home purchasers and RERA authority across 7 states to distinguish the problem areas in accessible RERA web-based interfaces.
- Also analyzed the best features and practices from other government and private company’s portals.
- Benchmarked other states RERA platform on multiple features for different modules like registration
- Created a project requirement document (PRD) including regulatory, UI/UX and technical requirements for the web-portal.
- Build a UI/UX document using Adobe XD
- Used the qualitative and quantitative tools for the research and gap assessment.