Praxis whitepaper on creating citizen-centric RERA portal to improve service delivery

The report presents a model framework for a citizen-friendly RERA portal for a diverse and heterogeneous market like India. It takes an end-to-end stakeholder journey approach to rethink the design of RERA portals. The report covers recommendations for improving the state RERA portals, national rollout by creating a national RERA portal, incorporating key design elements, best practices, and detailed module overviews. Real estate is an important driver and enabler of economic activity. The real estate sector in India is a US$ 130B market as of 2020 and is projected to reach US$ 640B by 2040.