5 things no one is telling you about Net Promoter Score (NPS)

‘Online only’ vs ‘Online first’?

Read our latest case studies across sectors

NPS

Channel strategy

Case studies

Customer behavior and needs globally are changing in ways and speeds which have never happened in history. With the advent of the mobile and digital world, customers are ever more demanding and have much greater choices at their fingertips. Companies across the world are investing in building digital technologies, enhancing customer experience.

The companies are driving powerful customer assessment and segmentation, building a competitive value proposition, and driving deep customer loyalty. Further, they are converging channels and touchpoints to build a unified omnichannel experience for their customers. We work with companies and brands across industries and help them understand what their customers value most.

Together, we create strategies to reinvent the customer experience and drive greater brand and customer loyalty. Our user-centric approach and deep expertise in new-age technologies empower your organization to delight customers every single day from the point of acquisition to them becoming loyal lifetime customers.

Case Studies

Driving higher realization for a major hospitality player

We identified key drivers of booking cancellations and implemented a governance framework to improve higher realization

Customer delight and NPS improvement for a leading eyewear retailer

We helped a leading eyewear retailer understand and improve their NPS scores

Improving customer experience for a home finance company through operational changes

Redesigning and improving the experience for customers, employees and direct sales agent for a home finance company

What We Do

Loyalty and NPS

Customer-centric insights on how to improve NPS and drive greater customer loyalty

Retention and churn management

Successfully engage and retain valuable customers by identifying at-risk customers and improving upon addressable drivers of churn

B2B sales accceleration

Strategies, operational tools, and tactics to shorten sales cycles and drive increased share of wallet with enterprise clients and creating lifetime promoters of your brand

Customer value proposition

Build unique, differentiated offerings by understanding customer behavior, needs, and preferences

Customer experience

Design powerful customer experiences and align your organization capability by integrating digital customer journeys across channels and touchpoints

Insights

Customer Loyalty and Experience 5 things no one is telling you about Net Promoter Score (NPS)

Five insider tips to help your organization make the most out of the Net Promoter Score system

Customer Loyalty and Experience ‘Online only’ vs ‘Online first’?

With the meteoric rise of e-commerce, is traditional retail on its path to slow eventual death?

The Media

Consumer and Internet Amazon, Flipkart and Myntra sales – all unaffected by low consumer sentiment

India’s e-commerce titans — Amazon, Flipkart and Myntra — are all hosting their mid-year sales at the moment. It might sound like a bad time as customer sentiment is low due to inflation, layoffs, increasing interest rates and more.

Technology and Internet Lockdown tip: Social distance makes the heart grow fonder for Netflix, Hotstar, Amazon Prime, et al.

The lockdown triggered by the coronavirus outbreak may prove propitious for OTT platforms, which have seen a surge in new subscribers and increased consumption of late.

Consumer and Internet Men's grooming market grows beyond hair and beard products

This market is projected to soar to $5.5-b by 2021. Male grooming has come of age and is creating quite a lather.

Technology and Internet Is the COVID-19 outbreak the DeMon moment for Indian Ecommerce?

While social distancing and an atmosphere heavy with caution and concern have resulted in a general slowdown in buisness, adversity has spelt opportunity for certain online and digital services.