Financial Services
With merchants driving transactions growth, Paytm’s payments bank may well be rejuvenating the brand
08 Mar 2021
Raghav Kumar (name changed), the owner of a small grocery
shop in a northern residential suburb of Bengaluru, started using
quick-response codes (QR codes) of Paytm and Google Pay to accept payments last
April when the pandemic prompted many of his customers to use the technology
for contact-less payments. However, when the shop was crowded and several
customers were making payments simultaneously, it was hard to locate payment
receipts. Kumar noticed that some customers were showing screenshots of the
previous days’ payments for the same amount.
The full article was originally published on The Economic Times - ET Prime